Privacy

1. Who we are

Mīzān ("Mīzān," "we," "us," "our") is operated by Flymizan Tech DWC-LLC, Dubai South Business Park, Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Mīzān iOS and Android app, Apple Watch app, Web/PWA owner dashboard, Admin Console, and Vet Portal (together, the "Services").

By using the Services you agree to the collection and use of information as described here. If you do not agree, please do not use the Services.

2. Information we collect

2.1 Account information — name, email, phone number, password (hashed), preferred language (Arabic/English), and role (Owner, Saqqar/Trainer, Vet, Guest, or a supervised Kid profile).
2.2 Bird records — name, species, sex, date of birth, ring number, microchip ID, CITES appendix, country of origin, breeder and ownership history, weigh-ins, feeding logs, training and hunt logs, race and Mazayen results, health and vaccination records, and any photos or documents you upload.
2.3 Location data — with your permission, GPS data during a Live Hunt session: your route, distance, speed, and any waypoints you drop. We do not place a tracker on the bird and do not collect the bird's location. We also use approximate device location, when permitted, to power local weather for the day's flight call.
2.4 Device & usage data — device type, OS version, app version, crash logs, and general usage analytics.
2.5 Payment information — your subscription tier and billing status. Card and payment details are processed directly by our third-party payment processor; we do not store full card numbers on our servers.
2.6 AI Coach interactions — the questions you ask and the underlying bird data retrieved to answer them. Some questions are answered entirely on your device; more complex ones may be processed by third-party AI model providers (see Section 5).
2.7 Support communications — messages you send us for help or feedback.

3. How we use information

  • Operate core features: Fly/Hold/Rest calls, weigh-ins, hunt tracking, health records, Mazayen and race logs

  • Generate and issue Digital Passports and Verified-by-Mīzān badges

  • Enable role-based sharing with Saqqar and vets you invite

  • Process subscriptions and billing

  • Send service and account notifications

  • Improve, secure, and troubleshoot the Services; detect fraud or abuse

  • Meet legal and regulatory obligations

4. Digital Passport & public information

Certain fields in a bird's Digital Passport are designed to be publicly viewable via QR code, without login: the bird's name, species, sex, date of birth, country of origin, ownership/provenance chain, lifetime activity summary, and competition honours. Do not enter information into a passport field that you do not want to be publicly visible. You choose which birds have a published passport, and you can request that a passport be unpublished by contacting us.

5. AI Coach & third-party AI providers

Simple, data-lookup questions are answered instantly on our servers or entirely on your device, at zero cost, and can work offline. More complex questions are processed through a multi-provider AI gateway, which may send your question and the relevant bird data to a third-party large language model provider solely to generate a response.

6. Sharing of information

We share information:

  • With the Saqqar (trainers) or vets you invite, limited to the birds and scope you grant them

  • With service providers who host, secure, or operate parts of the Services (cloud hosting, analytics, payment processing, AI model providers) under contract

  • With government or regulatory bodies where required by law, or where relevant to CITES or MOCCAE cross-referencing you initiate

  • In connection with a merger, acquisition, financing, or sale of assets — subject to this Policy or one materially as protective

  • We do not sell your personal information

7. Data retention

We retain account and bird records for as long as your account is active and as needed to meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account, subject to legal retention requirements and the fact that a bird's ownership history may involve records tied to prior owners as well.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us at [privacy@flymizan.com] to exercise these rights.

9. Data location & security

Data is stored on cloud infrastructure with encryption in transit and at rest, protected by role-based access controls. Data stored locally on your device for offline use is protected by your device's own security features.

10. Children

The Services are not directed at, and accounts may not be independently created by, children under 18. A parent or legal guardian who holds an Owner account may configure a supervised "Kid" profile within their own workspace. Kid profiles receive only a preset daily message about the featured falcon's Fly/Hold/Rest call — there is no open-ended chat, no billing access, and no ability to invite others.

11. International transfers

Because the Services operate across the Gulf region, your information may be transferred to and processed in countries other than your own, including the United Arab Emirates [and others — confirm]. We take steps to ensure appropriate safeguards apply to such transfers.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email.

13. Contact us

Flymizan Tech DWC-LLC, Dubai South Business Park, Dubai, United Arab Emirates privacy@flymizan.com